Support
We answer questions about keys and payment, installing and using the app, and refunds. Requests sent via the form get a number you can refer to later.
Contact channels
- Form
- Ticketed request
- Partnerships
- @codi_manag
- Telegram
- @face7244
- Hours
- Mon–Fri, 10:00–19:00 Moscow time (UTC+3). Reply within 24 hours.
Support request
By sending a request you agree to the Privacy Policy.
FAQ
I paid but did not get a key
Payment confirmation usually arrives within a minute; the key is shown on the page right away and sent to your email. If more than 15 minutes have passed, send a request with the topic “Payment and key”, your order number and checkout email — we will issue the key manually.
The key is not accepted
Copy the whole line — it starts with PROMNOTCH- and has no spaces. Paste it into PromNotch → Settings → License. If that does not help, send us your order number.
macOS will not open the app
Right-click PromNotch in Applications and choose “Open”. Step-by-step instructions are on the download page.
How do I get a receipt?
A receipt is generated after payment and sent to your email. If you did not get it, contact support with your order number.